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The Next Step for Mixer FAQ

  1. Is Microsoft sharing any personal information with Facebook in the transition?

We are committed to respecting your privacy and personal information. Unless a Mixer streamer or viewer takes action to ask Microsoft to share data with Facebook or any other platform, no personal information will be shared. 

  1. What happens with my Mixer Embers and Sparks? Will those go away?

We encourage you to spend your remaining Embers and Sparks throughout the rest of June in support of your favorite streamers on Mixer.  Mixer Partners will receive double-payment for all of their earnings in the month of June – so your support of Embers, Sparks and channel subscriptions for Mixer Partners in the month of June will go even further. You will no longer be able to purchase Mixer Embers after June 30, 2020.  Any unspent Embers will be converted to a promotional Xbox Gift Card credit of similar value and automatically applied to the Microsoft account associated with your Mixer account.  This promotional Xbox Gift Card credit will be applied to your Microsoft account by July 31, 2020 and must be spent by September 30, 2020.  Any unspent Sparks will be forfeited after July 22, 2020. 

  1. What about my Mixer channel subscriptions? What happens to them?

We will continue to offer new channel subscriptions for Mixer Partner channels through June 30, 2020.  However, we will be turning off automatic renewal of channel subscriptions immediately so you will need to manually subscribe to any channels from now until the close of the service.  Please also note that any new channel subscriptions will end on July 22, 2020 so you will not receive a full month of subscriber benefits.  Mixer Partners will receive double-payment for all of their earnings in the month of June – so if you choose to subscribe, your support of channel subscriptions for Mixer Partners in the month of June will go even further.  As a special thank you, any viewers with an active channel subscription on June 30, 2020 will receive a promotional Xbox Gift Card credit of $5 (or equivalent in your local currency)* which will be automatically applied to the Microsoft account associated with your Mixer account.  This promotional Xbox Gift Card credit will be applied to your Microsoft account by July 31, 2020 and must be spent by September 30, 2020. 

*Geography limitations, country, and balance restrictions may apply

  1. I’m a Mixer Pro subscriber. What happens to my subscription?

Thank you for supporting Mixer!  We will no longer be offering new subscriptions to Mixer Pro.  As a special thank you, any active Mixer Pro subscribers as of June 22, 2020 will receive a promotional Xbox Gift Card credit of $15 (or equivalent in your local currency) which will be automatically applied to the Microsoft account associated with your Mixer account.  This promotional Xbox Gift Card credit will be applied to your Microsoft account by July 31, 2020 and must be spent by September 30, 2020. 

  1. I’m a streamer. What happens to my VODs?

You can easily access your Past Streams/VODs on your Mixer channel page until July 22, 2020. Access to Past Streams/VODs after that date will require submitting a written request. Email mpsreq@microsoft.com to request access to your past streams. Note that standard expiration policy is still in effect and only unexpired VODs are available for download

  1. Can I still apply for Mixer Partnership?

We will no longer be processing applications for Mixer Partnership.  However, we encourage you to check out Facebook Gaming’s Level Up Creator Program which provides a similar opportunity for monetizing your channel.  As part of the Level Up Program, you may be eligible to earn money through Stars (similar to Mixer Embers), and unlock Fan Subscriptions (similar to Mixer channel subscriptions with 70% rev share to the creator). Many of Facebook Gaming’s top partners today have come from the Level Up Program, and there’s huge potential for Mixer streamers to follow a similar path. Please find additional information at fb.gg/mixer. 

  1. I’m a streamer and have been participating in Mixer’s open monetization program. What does this mean for me?

Thank you for streaming on Mixer!  After July 22, 2020, we will pay all earned amounts according to the Mixer Content Monetization Terms & Conditions.  As a special thank you, active participating streamers between June 1-22, 2020 will receive a promotional Xbox Gift Card credit of $15 (or equivalent in your local currency) which will be automatically applied to the Microsoft account associated with your Mixer account.  This promotional Xbox Gift Card credit will be applied to your Microsoft account by July 31, 2020 and must be spent by September 30, 2020. We also encourage you to check out Facebook Gaming’s Level Up Creator Program which provides a similar opportunity for monetizing your channel.  As part of the Level Up Program, you may be eligible to earn money through Stars (similar to Mixer Embers), and unlock Fan Subscriptions (similar to Mixer channel subscriptions with 70% rev share to the creator). Many of Facebook Gaming’s top partners today have come from the Level Up Program, and there’s huge potential for Mixer streamers to follow a similar path. Please find additional information at fb.gg/mixer. 

  1. I’m a Mixer Partner. What does this mean for me?

Thank you for being such an integral part of the Mixer community!  Facebook Gaming is ready to grant you partner status and to match your existing Mixer partner agreement as closely as possible.  If you are interested, please check your email, visit the Mixer Partner Hub or go to fb.gg/mixer for details on how to transition your partnership to Facebook Gaming as seamlessly as possible.    

  1. Will I still be able to stream from my Xbox One?

After July 22, 2020, we’ll turn off the ability to stream to Mixer from your Xbox One.  You can continue to stream your gameplay from Xbox One using the Twitch app or by connecting to a PC and streaming via software such as OBS or XSplit.

10. I have a verified channel on Mixer.  What does this mean for me?

Your verified channel status will not automatically transfer over to Facebook Gaming, but you can visit https://www.facebook.com/help/1288173394636262 to learn about requesting a verified badge on Facebook.

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