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Mixer Community Wellness: Mental Health Resources & Information

If you or someone you know are currently experiencing a potentially life-threatening crisis (self-harm, suicidal thoughts or physical threats from someone else), please contact your local law enforcement or a suicide hotline immediately.

Emergency numbers

  • United States, Canada & Mexico: 911
  • Australia: 000
  • Brasil: 190
  • *Global: 911, 999 or 112

Suicide Prevention Lifeline

*These are recognized on GSM mobile phones as pre-programmed emergency numbers that are always available. (GSM = Global System for Mobile Communications). Networks & SIM card requirements may vary by region.

Community is important on Mixer. You are at the core of everything we do and aspire to be. We believe in the importance of providing a fun and inclusive environment where streamers and viewers alike feel safe and supported. Your safety and well-being matter to us, and we want you to know there are mental health support resources available. 

This Q&A style resource guide was created to help the Mixer community find information on how to help yourself and others. 

Contents

I have been struggling and I need someone to talk to. Are there any resources out there for me?

Yes! Even when you are ready to accept help, knowing where to begin can be overwhelming. So, we’ve compiled a list of trusted resources to help you get started. These have been categorized by region and community focus.

We also encourage you to reach out to a trusted member of your support network; family members, friends or a mental health professional you may already be working with. A message as simple as “I’m having a hard time and I could really use your help. Are you available to talk?” lets them know you need someone to talk to.

We are continually working to improve and update this list to ensure the information provided is as current as possible.

International

United States/Canada

  • National Suicide Prevention Lifeline - American crisis support and suicide prevention
  • The Trevor Project - for LGBTQ youth, friends and family members
  • Veterans Crisis Line - for active U.S. service members, veterans, and family members
  • Trans Lifeline - crisis support line staffed by transgender volunteers offering support for transgender people
    • 1-877-565-8860 (US)
    • 1-877-330-6366 (Canada) 
  • Kids Help Phone - for youth under 20
    • 1-800-668-6868
  • For people over 20, find a crisis center that serves your area:
  • First Nations and Inuit Hope for Wellness Help Line
    • 1-855-242-3310 (toll-free, 24 hours)

United Kingdom

Australia

What should I do if someone is talking about self-harm or suicide on stream or in chat?

If you know them personally, and you believe they may be in danger, please contact their local authorities immediately. We also encourage you to reach out to them to talk - sometimes a caring friend to let them know they have support can mean a world of difference. If you are comfortable reaching out to them, here are some helpful tips from Take This on talking with someone who is struggling.  

You can also report them to the Community Action Team. When we’re made aware of a Mixer community member or streamer who's going through a difficult time, we may send a message referring them to Crisis Text Line - a provider of free, 24/7 support for people in crisis. We’ve partnered with Crisis Text Line because we wanted to provide our community with the option to talk to a trained and confidential crisis counselor. Contacting Crisis Text Line is entirely up to you, but we feel strongly in empowering every community member with the tools to maintain their well-being. Click here if you would like to learn more about how we use Crisis Text line.

I was able to get myself or my friend help in the moment, but what about after? Where should I go if I want to find ongoing mental health care and therapy?

Getting help in a moment of crisis is crucial, but we know it doesn’t end there – and it shouldn’t have to begin there. We understand that once someone is aware that they may be struggling with something, it can tough to understand or even accept. Once that understanding comes, it can be even harder to figure out what to do about it. So many people find themselves lost in the mental health care system with more questions than answers; Who should I talk to first? What kind of treatment is right for me? How do I find a mental health care professional that’s right for me? How am I going to pay for treatment?

Luckily, there are organizations out there that will help you find these answers to the questions and navigate your way through your journey of recovery.  

Mixer has partnered with one such organization: Rise Above the Disorder.

Rise Above the Disorder (RAD) is a 501(c)(3) non-profit dedicated to offering universal mental health care. The organization was founded when a group of gamers dedicated themselves to a mission aimed at helping one individual overcome depression.

Rise Above the Disorder has designed a care system entirely around their personal experiences with mental health. They offer a series of tools to help at each stage of the journey towards recovery. Whether you'd like to ask a professional, find professional care, or need financial support, they are there to help you find health and happiness.

To learn more about RAD, please check out the information below:

RAD Contact Information
‍Website: www.YouAreRad.org
Phone: (562) 461-7575
Office Hours: Monday - Friday 10AM - 4PM
Email:

  • Care@youarerad.org (for questions regarding care - general care questions, grant program, and therapist finder)
  • Hey@youarerad.org (for questions about the organization - events, partnership program, and donation program)
  • BeRAD@youarerad.org (for questions regarding to volunteer or career/internship program as well as our merchandise, blog, stories, and social media)

I am worried about a community member and want to reach out to them myself, any tips?

If you are concerned for a member of the Mixer Community and you don’t believe they are in immediate danger, please feel free to share any of these resources with them, and don’t be afraid to talk to them about it. Start the conversation. Take This recommends the following tips when reaching out and talking with a struggling community member.

  1. Listening Goes a Long Way — For many people in distress, lending a calm, emphatic ear can make all the difference. This means listening and reflecting what you hear in an emotionally engaged manner. It requires paying attention and being present in the face of pain and discomfort without assuming you know the answer or it is your responsibility to make it “go away.”
  2. Ask Questions — Don’t hesitate to seek clarification and ask for specifics when someone wants support. Try to learn more about what they mean and what made them think of a topic rather than rushing in with answers. Gentle questioning can help a friend sort out their thoughts and come to their own conclusions.
  3. It Isn’t About You — It’s easy to turn away from a friend’s distress to your own experiences with seemingly similar problems. This can end up with more talking and less listening. While sometimes helpful, it is important not to assume that your experience is similar, relevant, or that what worked for you would necessarily work for a friend.
  4. Don’t Be Afraid Not to Know — It can be comforting to someone in need to hear that you also don’t have the answer. This can legitimize discomfort and communicate an appreciation that they have good reason for what they feel. A good friend is responsible for caring, but not for fixing.
  5. Withhold Judgment — Friends can sometimes see a bad decision in process and anticipate a painful outcome. A true friend offers perspective, and may have an opinion, but will support you even when you make a mistake, and won’t shower you with “I told you so.”
  6. People are Resilient — Even a struggling person has strength and resources to cope. Communicate your belief in your friend’s capacity to tolerate distress and find their way through it. Believing in someone else often helps them believe in themselves.
  7. Trust your Instincts — If a friend shows signs of a serious or unremitting problem, urge them to seek professional help. A friend knows the limits of friendship and realizes they can not take ultimate responsibility for someone’s safety or well-being.

What is Crisis Text Line and how does Mixer use it?

Crisis Text Line is a free, 24/7 service that provides support for people in crisis. Texting Crisis Text Line from anywhere in the United States allows people to connect with trained and confidential crisis counselors dedicated to helping others stay safe and healthy.

Crisis Text Line is not part of Microsoft or Mixer but is an important partner in promoting online safety and wellness. When we identify someone, who may be going through a moment of crisis we want to let them know that there is an opportunity to get help.

How does Mixer learn that someone’s in crisis?
Usually it’s because a concerned community member reported something. Mixer routinely reviews reported content and activity and if we think someone may be going through a difficult time, we want to do what we can to help them stay safe.

I received the message. Did I do something wrong?
Not at all. Though many Crisis Text Line referrals originate from user reports it doesn’t mean you did anything inappropriate. We care about you and sent the message only to provide you with the option to talk things out with a confidential crisis counselor.

Our mission is to make Mixer a place where everyone has fun. Part of that mission involves removing harmful content and behavior, but equally important is promoting online safety and empowering every player with the tools to maintain their well being.

My privacy is important. Does this respect that?
Your privacy is extremely important to us, and we will never share personal data or report on referrals except as required by law or in situations of imminent threat to life.

We don’t inform Crisis Text Line of any referrals that we’ve made and don’t provide them with any information about you. Likewise, any contact that you have with Crisis Text Line is confidential and we won’t receive any feedback or see anything that you discuss with Crisis Text Line counselors.

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