How to Request a Refund


We love to see customers enjoying our platform and supporting their favorite streamers - but we also understand that sometimes purchases don't go as planned and a refund may be needed.

If you have purchased something on our platform and are looking for a refund, please reach out to our CAT Support agents via the link below:

Keep in mind, requesting a refund is intended for products/features supported by Mixer (Embers, Subscriptions, etc). If you donated directly to a streamer via 3rd party means then you will need to contact the support team of the company you sent the money through. 

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