Follow

End-to-End Troubleshooting Guide: Issues Broadcasting Mixer Streams

You can check the Mixer Service Health Dashboard to see if there are currently any known service issues.

Broadcaster Issues
For a conceptual description of all that can go wrong between the broadcaster and the viewer of a stream on Mixer, please see the article on How streaming traffic is delivered. For help resolving additional viewer performance issues, please see End-to-End TSG: Issues Viewing Mixer Streams.

For details on Xbox One and Xbox Game Bar, please see here.

I'm having issues with my streaming program. 
You can broadcast to Mixer with many different programs and devices. If you're having an issue with a specific program, please check one of the other available programs for any improvements. If you're still not seeing any improvements, this may indicate a performance issue with your hardware or network. We would suggest taking a look at "Performance Issues" below. 

Performance Issues:

  1. The broadcaster's encoder settings are set too high and their hardware can't handle it. The broadcaster may need to adjust their stream settings.
  2. The broadcaster's game or other software is capping out their CPU and not leaving enough resources for the encoder. A common symptom is buffering when action gets intense in an FPS. The broadcaster should try setting their encoder software's CPU Process Priority higher than the thing that's CPU-Hogging in Task Manager in Windows.
  3. Check dropped frames/CPU usage.
  4. Try lower settings and bitrate (keyframe interval should be set to 1)
  5. Try a different ingest server, make sure to restart stream.
  6. Try a modem refresh, or talk to your ISP about an IP address change, if you suspect a DDoS.
  7. If you're still having an issue, please open a support request with our Support Team and we'll take a look.

There are some differences in features for Mixer broadcasters depending on their plan:

* Past Streams (VoDs) are retained for 14 days for regular and Pro users, 90 days for Partners.
Was this article helpful?
5 out of 29 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.