How to run a traceroute

Sometimes the internet is being fickle, and the data we're sending each other seems to get lost in transit. To troubleshoot this, we may ask you to run what is called a traceroute. It's a lot simpler than it sounds, and it may help us pinpoint the problem of your connectivity problems!

Streamers: If your viewers are not getting the quality they'd like, ask the Support Team for the url for your chosen ingest server, and put that in place of Also consider adjusting your settings, to ease traffic flow



  1. Open Start menu.
  2. Click Run. If you can't find Run, try the Logo Key + R, or click here to find out how to add it to the menu.
  3. Type cmd in the box and hit Enter. A new window should open.
  4. Click into the window and type tracert, hit Enter again. It will take a minute or so, and will give 30 lines of data.
  5. When it shows Trace Complete, copy-paste the data and send it to us.
  • To copy-paste, press CTRL + A (which will highlight the whole thing), then CTRL + C, and head back to where you were chatting with us. CTRL + V will paste all of that data into the message, and we'll take it from there.


  1. Open a terminal window
  2. Type traceroute into the input field, hit Enter.
  3. When it's done, copy-paste the data into the chat with us.


Mac OS

  1. Go to Applications>Utilities>Network Utility>Traceroute
  2. Type into the input field that calls for it, click Trace.
  3. Copy-paste the data and send it to us.
  • Optionally, you can also open a terminal window and follow the instructions listed above for Linux.


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