How to open the developer's web console

Certain problems can be solved by taking a look at your browser's developer console. When we ask for a screenshot of that, we're looking for errors and any other details that help us pin down what is affecting your experience.


  • Chrome: F12 or CTRL + Shift + J
  • Firefox: CTRL + Shift + K
  • Edge: F12 or CTRL + Shift + J

Mac OS

  • Chrome: CMD + Opt + J
  • Firefox: CMD + Opt + K
  • Safari: CMD + Opt +C

Note: Make sure you select the "console" tab after opening the browser console unless otherwise asked by support. 

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