Certain problems can be solved by taking a look at your browser's developer console. When we ask for a screenshot of that, we're looking for errors and any other details that help us pin down what is affecting your experience.
- Chrome: F12 or CTRL + Shift + J
- Firefox: CTRL + Shift + K
- Internet Explorer: F12
- Chrome: CMD + Opt + J
- Firefox: CMD + Opt + K
- Safari: CMD + Opt +C
Note: Make sure you select the "console" tab after opening the browser console unless otherwise asked by support.